UNDERSTANDING YOURSELF AND OTHERS The workplace of today realizes people have become one of the key ingredients for organizational success. Harnessing the power of that human-capital investment means relying more than ever before on workplace relationships. These relationships provide the building blocks for today's successful organizations. Success at any level within an organization requires employees to rely on others and to tune in to each individual's needs, preferences, and styles. This seminar will assist employees in becoming people experts by helping them understand the needs and behavioral preferences of people at work. Participants will learn how to develop and maintain better relationships with superiors, peers, and subordinates. Learning Objectives include: Developing awareness and understanding of basic personality types and their impact on the behavior and communication styles of others. Understanding that different behavior patterns are not threatening. Recognizing differences and strengths of others and using them to create win-win situations. Empowering employees with tools for success. Learning to communicate in a new language. THE COMMUNICATION PROCESS To advance and contribute more fully to your organization, you must understand the role of communication. You must interact with others to gain and offer the information you and your associates need to make important decisions. The best way to improve your communication is to understand what it is. This seminar will introduce you to the communication process and offer insight into some of the major barriers to communication. Learning Objectives include: Understanding the importance of business and organizational communication. Being familiar with the myths and realities of communication. Knowing the basic model of communication. Identifying barriers to effective communication. Employing techniques to improve communication. EFFECTIVE LISTENING SKILLS In the article, "Listening--It Can Change Your Life," the authors state: "Listening is not just a trick or a succession of techniques. It is an attitude, a way in which you relate to the world. To be a good listener, you must make listening a part of the way you live. Most of us assume that we are good listeners. We take for granted that listening just comes naturally, when in fact, listening is complicated and strenuous. According to research, listening occupies 80 percent of our waking hours. Therefore, this seminar helps you understand the role of listening in the organization and how to be a better listener. Learning Objectives include: Understanding the importance of effective listening in organizational settings. Knowing the signs and causes of poor listening. Distinguishing between bad and good listening habits. Improving your listening skills. Identifying your strengths and weaknesses as a listener. EFFECTIVE INTERPERSONAL COMMUNICATION An essential skill for you, as a manager, is competent interpersonal communication. This seminar will help you learn the importance of supportive communication and provide guidelines that will help you practice this type of communication. Learning Objectives include: Distinguishing between coaching and counseling situations. Using problem-oriented statements rather than person-oriented statements. Communicating congruently by acknowledging your true feelings without acting them out in destructive ways. Employing descriptive, not evaluative statements that describe objectively what occurred. Using validating statements that knowledge the other person's importance and uniqueness. Utilizing specific statements rather than global (either-or, black-or-white) statements. Owning your statements: use personal words ("I") rather than impersonal words ("they"). IMPROVING YOUR COMMUNICATION STYLE According to Gerald M. Goldhaber, a noted communication consultant, professor, and author, the most important contributor to job satisfaction is the quality of the relationship employees have with the supervisors. Research has shown that productivity and customer service are directly related to the quality of relationships in the organization. When employees feel they are valued, listened to, and cared about, and have a sense of shared responsibility, their attitudes are positive and their performance is distinguished. This seminar will help you develop and maintain better relationships with your superiors, peers, and subordinates. Learning Objectives include: Being able to distinguish between a supportive and a defensive communication climate. Learning how to make your expectations clear to others. Identifying your communication style and understanding the styles of others. Attuning your communication style to others. Knowing when and when not to use each communication style. Using disclosure and feedback effectively. UNDERSTANDING NONVERBAL COMMUNICATION Managers and employees, regardless of their organizational positions, constantly send hidden messages to those around them. Some times these messages are sent intentionally, while often many are sent without the sender even being aware of them. Managers at all levels send messages by the clothes they wear; the size and location of their offices; the way their office furniture is arranged; where they sit during a meeting, their facial expressions, gestures, and posture; how close or how far from others they stand; and even what time they arrive at meetings or social gatherings. The success of communication in an organization often depends on how well managers and employees can "read" these silent messages from others. This seminar will enhance your understanding of the role of nonverbal communication within the Learning Objectives include: Gaining awareness of the types of nonverbal communication and their effect on business and organizational communication. Knowing the nonverbal status symbols used in business. Learning how paralanguage can affect the message you communicate. Improving your perception of body movement in nonverbal communication. Recognizing the impact of dress and appearance, color, and time on those around you. IMPROVING YOUR ORAL COMMUNICATION SKILLS One of the most important skills you can develop is the ability to communicate effectively. This seminar will help you sharpen your oral communication techniques. You will receive practical information and guidance. You will be motivated to speak with greater impact. Learning Objectives include: Recognizing the importance of oral speaking. Understanding the 3 P's of effective presentations. Demonstrating how each presentation can be tailored to your specific audience regardless of size. Learning several methods of organizing a presentation and the benefits of each method. Knowing that stage fright is a normal phenomenon and learning methods for controlling it. Illustrating techniques that inform, inspire, and persuade audiences large and small. LEARNING HOW TO WRITE EFFECTIVELY One of the most important skills you can develop is the ability to write effective business correspondence. The purpose of this seminar is to help you sharpen your business writing techniques. You can take the principles that will be presented here today and apply them to your writing. Learning Objectives include: Knowing how to select the right words to say exactly what you mean. Being able to eliminate wordiness and jargon. Learning about writing strategies to motivate and persuade others. Increasing your power and credibility through your written words. Being able to identify obstacles to clear communication.