Management Skills Development

KEY INFORMATION

  • Course Code: LSS103A
  • Duration: 1 week
  • Fee: £2625

COURSE OUTLINE

Building Relationships by Communicating Supportively

  • Building positive interpersonal relationships
  • The importance of effective communication
  • What is supportive communication?
  • Principles of supportive communication
  • The personal management interview

Gaining Power and Influence

  • Building a strong power base and using influence wisely
  • Is power a four-letter word?
  • Abuse of power
  • Influence strategies: the three Rs
  • The pros and cons of each strategy
  • Acting assertively: neutralising influence attempts

Motivating Others

  • Increasing motivation and performance
  • Diagnosing work performance problems
  • Enhancing individuals’ abilities
  • Fostering a motivating work environment
  • Elements of an effective motivation programme

Managing Conflict

  • Interpersonal conflict management
  • Diagnosing the types of interpersonal conflict
  • Selecting the appropriate conflict management approach
  • Resolving interpersonal confrontations

Solving Problems Analytically and Creatively

  • Problems solving, creativity, and innovation
  • Steps in analytical problem solving
  • Impediments to creative problem solving
  • Multiple approaches to creativity
  • Conceptual blocks
  • Conceptual blockbusting
  • Hints for applying problem-solving techniques
  • Fostering creativity in others

Target audience

  • Heads of organisations, chief officers, chairpersons, board members and directors.
  • Heads of departments.
  • Managers and executives.
  • Those who wish to develop their interpersonal and personal skills.
  • Those who wish to develop themselves as more competent and effective managers.

Learning outcomes

Upon completion of this management training courses, you will be able to:

  • Build supportive relationships even when delivering negative feedback.
  • Avoid defensiveness and disconfirmation in interpersonal communication.
  • Improve the ability to apply principles of supportive communication.
  • Improve relationships by using personal management interviews.
  • Enhance personal and positional and power.
  • Use influence appropriately to accomplish exceptional work.
  • Neutralise inappropriate influence attempts.
  • Diagnose work performance problems.
  • Enhance the work-related abilities of others.
  • Foster a motivating work environment.
  • Diagnose the focus and source of conflicts.
  • Utilise appropriate conflict management strategies.
  • Resolve interpersonal confrontations through collaboration.
  • Increase proficiency in analytical problem-solving.
  • Recognise personal conceptual blocks.
  • Enhance creativity by overcoming conceptual blocks.
  • Foster innovation among others.

WHAT IS INCLUDED:

  • 30 hours of classroom-based training
  • Apple iPad
Program taught in:
English

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Last updated September 22, 2018
This course is Campus based
Start Date
Mar 2019
July 22, 2019
Duration
Full-time
Price
2,625 GBP
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