This CRM and Data course offers a deep dive into CRM tools and their role in data management. Gain essential skills to optimize customer interactions and make strategic business decisions. Embark on a journey from CRM fundamentals to advanced data-driven insights.

Discover how to design and deliver exceptional customer experiences with Transforming Customer Experiences. This course teaches strategies for understanding customer needs, leveraging innovation, and aligning organizational processes to create value and drive customer loyalty.

Our fast-paced digital economy has created a demand for a technically skilled and resourceful business workforce. The future is digital and this skill set is critical since marketing and sales success depends more and more on digital strategies to attract new customers while retaining and strengthening relationships with current customers. If you’re ready to enhance your sales and marketing career with Customer Relationship Management (CRM) and Customer Experience (CX) strategies, this one-year graduate certificate is for you.

Focus on leadership strategies for delivering exceptional customer service. This course prepares students to lead customer service teams effectively.

Taking a 3-month Quarterly Business French Course has many benefits for individuals looking to improve their professional French skills. These programs offer a combination of French language teaching, phonetics, lectures on French civilization, as well as sessions dedicated to oral and professional writing.

The objective of the BTS NRC or BTS NDRC distance learning is to train salespeople and sales managers. You will be trained in customer relationship management as a whole, but also in prospecting techniques with a view to increasing your company's sales. In direct contact with customers as well as on digital channels, the sales representative establishes a close and lasting relationship with his customers by implementing adapted solutions that fully meet their needs. Focused on customer relations, the BTS in Negotiation and Digitalization of Customer Relations will enable you to be effective in negotiating and selling in direct contact with the customer, particularly for canvassing.

‘Customer service’ describes the guidance a business gives its customers. This course explains how to provide great customer care service over the phone. We outline ‘defusing’ techniques and customer management practices to help you build a good rapport with clients over the phone. Why should you provide great customer service? What is true customer loyalty? This customer care course answers such questions and improves your communication skills.

Certificate in Airport Management and Customer Care is an ideal program for students to make a career in the aviation industry. This course familiarizes you with the basic protocols of airport management and

Upon successful completion of the programme and if the learner is found to be “Competent” in the PoE, the learner will receive a Services SETA Statement of Results outlining the unit standard covered in the Skills Programme in Customer Relationship Marketing and 19 credits achieved.

Quality and customer service are paramount in customer contact functions, as they directly impact customer satisfaction, retention, and overall business success. Here are some strategies to ensure excellence in these areas: Customer-Centric Approach: Adopt a customer-centric mindset where the needs and preferences of customers are prioritized in all interactions. Understand their expectations and strive to exceed them consistently.

This qualification will build your skills and knowledge to be able to deliver service in a variety of Business Services job roles.Once qualified graduates will be able to carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. You will develop competencies to use sound judgment and relevant theoretical knowledge providing technical advice and support to a team.

Today consumption patterns have changed. Today's consumers have much greater needs and different behaviors, where the treatment, opinions, and options of brands are a transcendent factor In this course you will find tools to manage and innovate in the customer journey and designing meaningful service experiences.

Optimize the accessibility and quality of customer contact. Aimed at management in contact centers, so if you are a team leader, supervisor or manager then this is your training.

Learn about contract management and business relationships in a course backed by the UK government & World Commerce & Contracting.

The main goal of this class is to increase the English level of students who are planning to work in the customer service industry in Canada. This course will help prepare them for the challenges they may face while working and help them create a strong English resume. In order to be successful in the class, students will be required to apply their English skills when building their resume, preparing for job interviews, and engaging with their classmates. Upon successful completion of the course, students will receive a letter of recommendation from their teacher as well as a program certificate which will prove a satisfactory level of English.