Australian Adult Learning Institute (AALI)
CERTIFICATE IV IN CUSTOMER ENGAGEMENT
Gold Coast, Australia
DURATION
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LANGUAGES
English
PACE
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APPLICATION DEADLINE
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EARLIEST START DATE
Jan 2024
STUDY FORMAT
Distance Learning
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Introduction
This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as team leader and with significant authority to delegate.
Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
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Transforming Customer Experiences
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