Customer Service Certificate Chicago Institute Of Business

Every industry and every organisation must find ways to turn “dissatisfied customers” into advocates and referrals.

The Chicago Institute of Business Online Customer Service Certificate Program equips you with the tools, techniques and approaches required to design and implement strategies that significantly improve the delivery of service. The certificate program will accelerate your understanding and leadership of “how to create winning customer experiences”.

This certificate program consists of five courses – four compulsory courses and an elective course. Customize your learning by selecting the appropriate elective course.