Process Management

Various process assessments will be presented and discussed. Lean principles will be explained and used to help participants understand how to improve processes through mapping in service and manufacturing organizations. This course will engage participants in various simple and complex process mapping exercises.

The course will challenge participants through the use of actual case studies and scenarios. Lectures, group discussions and presentations will be used to achieve the learning objectives.

Objectives

• Define processes and their importance for the proper functioning of an organization
• Identify the international standards for approaches to processes
• Examine various process assessment methodologies
• Generate process analysis charts and construct process maps for improvement
• Justify the need to measure processes as an improvement tool

Who Should Attend

Individuals involved in improvement projects, processes identification, work design, productivity improvement or quality auditing initiatives.

Modules

Day 1: Process definitions and elements

• Process definition
• Process approach to improvement
• Advantages of process mapping
• Elements of a process
• Benefits of process maps
• Attributes of a process map

Day 2: Understanding process approach as per international quality standards

• Understanding process approach
• Process characteristics
• The Plan, Do, Check, Act (PDCA) approach
• Opportunities in terms of reducing cycle time and defects
• Non value added explained

Day 3: Process assessments approaches

• Key terms
• Mapping process
• Types of mapping tools
• Process hierarchy
• Process maps symbols
• 'IDEF0' process map
• Lean thinking to reduce waste in processes
• The eight types of waste found in processes
• 5S: a framework to organize and maintain your workplace
• Failure Mode and Effects Analysis (FMEA)

Day 4: Process analysis and improvement

• Customer oriented processes
• Support-oriented processes
• Management processes
• Diagnosis of a process
• Analyzing and improving a process
• Turtle diagram
• Using process maps to identify root causes
• Twelve cornerstone tools to process streamlining
• Problem-solving techniques
• Process auditing as a tool for continuous improvement
• Process mapping in Six Sigma projects

Day 5: Process measurement and benchmarking

• The need to measure
• Process Key Performance Indicators (KPIs)
• Benchmarking and the balanced scorecard