Facilities Management Essentials

This course is designed to provide delegates with an in-depth understanding of the critical elements within successful Facilities Management (FM) From understanding the requirement to ensure the FM strategy is aligned with overall organizational strategy, through to defining and managing a range of FM portfolios and asset types, and concluding with ensuring quality and legal compliance within the FM function to support overall organizational compliance and governance.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Agenda

Role and Contribution of Facilities Management to the Organization

Developing Effective Facilities Management Strategies

Aligning Facilities Management Strategy to Organizational Competitive Strategy

Facilities Management Portfolios

Defining the Facilities Management Portfolio

Establishing Effective Customer Service Levels

Establishing Key Performance Indicators

Facilities Management – Compliance and Governance

Ensuring Quality compliance

Ensuring Legal Compliance

Monitoring, Managing and Reporting Facilities Management Performance

Facilities Management – Use of Industry 4.0 Technologies

Remote Monitoring systems

Utilizing and mining “Big Data” to improve FM performance

Use of Predictive Analytics

Course Review

Summary and recap of key learning objectives

Action Planning

Target Audience

This course is suitable for:

• Facilities Managers
• Estate Managers
• Internal Audit / Governance / Compliance officers.

Learning Outcomes

Upon completion of this course, you will:

• Understand the role and contribution of the FM Function.
• Be able to define and manage key Facilities Management Portfolios and Asset types.
• Ensure compliance both in terms of Quality and adherence to legal standards.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.