Public Sector Management Excellence
London Business Training & Consulting
Key Information
Campus location
London, United Kingdom
Languages
English
Study format
On-Campus
Duration
1 week
Pace
Full time
Tuition fees
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Application deadline
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Earliest start date
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Introduction
By attending this course, you will be able to successfully manage public services to achieve service excellence and community objectives. You will:
- understand Budget management for operational managers.
- be able to make a step-change in service performance.
- appreciate the role that stakeholders play in defining public service value for money.
The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.
Agenda
Managing Public Finances
Budget Management for Operational Managers
The Public Money Accountability imperative
Working with Financial experts as delivery partners
Getting the most from allocated Budgets and ensuring Financial Resilience
Public Sector – Managing Change
The need for change rather than incremental improvements
Making the case for investment in change
Ensuring service continuity and performance during a change programme
Public Sector Stakeholder Engagement
Identifying and managing key stakeholders
How stakeholders define service delivery 'value for money'
The 'tools' of stakeholder management
The role of service manager in stakeholder management
Crisis Management
The emergency response
Taking control
Working in partnership
Restoring normality
Course Review
Summary and recap of key learning objectives
Action Planning
Target Audience
This course is suitable for Public sector managers who are, or who aim to be, leading public services end-to-end i.e. the whole service rather than specific elements.
Learning Outcomes
Upon completion of this course, you will be able to:
- Fulfil the role of an excellent service manager.
- Understand the role of service manager within the wider organization.
- Become a trusted 'custodian' of essential public services.
- Lead services that really make a difference to the community.
- Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.